Chief Experience Officer
As Chief Experience Officer, Russ Unger is responsible for the execution and delivery of IntelliBridge’s Experience Studio and the Customer Experience practices: User Experience Design, User Interface Design, Content Strategy, and Strategic Communication. At their core, these practice areas blend human-centered strategies and commercial sector best practices to ensure products, services, and processes are designed for the people who use them.
Prior to joining IntelliBridge, Russ was the first Experience Design Director at 18F, the General Services Administration’s internal office to support the modernization and digital transformation of government services, where he helped build and shape the team responsible for ensuring a user-centered approach to every engagement. Before his time at 18F, Russ was the Experience Design Director at GE Capital Americas where he helped stand up the Center of Excellence that focused on bringing a modern, human-centered approach to robust legacy applications.
Russ is co-author of the books A Project Guide to UX Design: For User Experience Designers in the Field or in the Making (1st, 2nd, and 3rd editions); Designing the Conversation: Techniques for Successful Facilitation; Speaker Camp: A Self-Paced Workshop for Planning, Pitching, Preparing, and Presenting at Conferences; for New Riders (Voices That Matter), and Liftoff! Practical Design Leadership to Elevate Your Team, Your Organization, and You for Rosenfeld Media. He’s shared his presentations and workshops internationally for over 15 years.